Uncover the customer pains worth solving
Analyze every phone call, email, and support ticket, to identify the pains relevant to your product strategy and assess their impact on your key metrics.
It's like having a Product Manager join every customer interaction across your entire organization.
Building software products got faster and easier.
Validating them didn't.
Engineers can build lightning fast with AI, but verifying whether anyone actually wants the feature is still the same broken process it always has been. Product Managers either spend weeks investigating things that take hours to build or skip validation in the name of speed.
Restricted customer access
Product Managers are stuck relying on customer-facing teams to put them in touch with customers. And then they get 3 minutes of airtime during a call that's about something else. Unless the customer has a renewal coming up - then forget about it!
Stuck fighting fires
Everyone's got an urgent feature request, and a passionate argument for why it should be the top priority. But no one can explain why it fits the product strategy or how it will impact key metrics. They're not going to gracefully accept a "no" though!
Death by HiPPO
In the absence of proper data, decisions are made by the Highest Paid Person's Opinion (HiPPO), or whichever customer screams the loudest. Product teams become feature factories, and the roadmap changes on a whim.
Tunnel vision
Most customers aren't upvoting items on your feature request board, and every idea ends up getting run past the same 3-4 customers who will actually pick up the phone or email back. Products end up getting developed in a feedback vacuum.
Finally, a voice-of-customer tool for software development teams
Klarivox pulls insights from every customer interaction across your entire organization, and sends the relevant parts to you proactively so you can build high-impact products at lightning speed.
"We're taking our finance-grade compliance work into enterprise pharma, EMEA."
Your strategy decides what surfaces
Klarivox identifies the specific pains that become relevant as you expand into new regions, move up-market to enterprise, and anything else you set your sights on.
- Survives low data quality
- Learns your product and product strategy
- Shape the analysis with your feedback
No more digging through call recordings for insights
Klarivox proactively pushes the most relevant insights to you directly via Slack or Teams messages, so you stay up-to-the minute with what's happening in your market.
- Tailor alerts to your area of product responsibility
- Track product feedback, competitors, targeted pains, and more.
- Get a digest of what's happening with your product on the commercial side of the business
Get the full context as product evidence
See the customer quotes informing your decisions in their full context: What's happening on the account, the triggers and consequences of the pain, and the complete transcript the quote comes from.
- "Connects the dots" across conversations within each account
- Editable taxonomy learns how your organization works
- Trace every mention of the theme back to the call, email or ticket
See what's happening with your customers at a glance
Track key customers and prepare for customer calls quickly with overviews of what's happening in each of your accounts.
- See account overviews from a product perspective
- Track recent activity and relevant events
- See the list of pains and issues on each account
Use Klarivox where you already work
Your day-to-day is busy enough without one more tool to log into. Klarivox integrates into the tools where you already work.
Connects everywhere your customers speak
Klarivox plugs into your existing stack in minutes.
No engineering required.
Ready to build with certainty?
Join product teams who have replaced guesswork with commercial clarity.