Uncover the customer pains worth solving

Analyze every phone call, email, and support ticket, to identify the pains relevant to your product strategy and assess their impact on your key metrics.

It's like having a Product Manager join every customer interaction across your entire organization.

Try Klarivox

Building software products got faster and easier.
Validating them didn't.

Engineers can build lightning fast with AI, but verifying whether anyone actually wants the feature is still the same broken process it always has been. Product Managers either spend weeks investigating things that take hours to build or skip validation in the name of speed.

Restricted customer access

Product Managers are stuck relying on customer-facing teams to put them in touch with customers. And then they get 3 minutes of airtime during a call that's about something else. Unless the customer has a renewal coming up - then forget about it!

Stuck fighting fires

Everyone's got an urgent feature request, and a passionate argument for why it should be the top priority. But no one can explain why it fits the product strategy or how it will impact key metrics. They're not going to gracefully accept a "no" though!

Death by HiPPO

In the absence of proper data, decisions are made by the Highest Paid Person's Opinion (HiPPO), or whichever customer screams the loudest. Product teams become feature factories, and the roadmap changes on a whim.

Tunnel vision

Most customers aren't upvoting items on your feature request board, and every idea ends up getting run past the same 3-4 customers who will actually pick up the phone or email back. Products end up getting developed in a feedback vacuum.

Finally, a voice-of-customer tool for software development teams

Klarivox pulls insights from every customer interaction across your entire organization, and sends the relevant parts to you proactively so you can build high-impact products at lightning speed.

Hear every customer
Illustration of a product manager at a laptop with customer signal streams flowing in from every channel
Validate faster
Illustration of a person running toward a validated checkmark, representing faster product validation
Get strategic context
Illustration of a person connecting nodes in a network, representing strategic context across customer data
Win over stakeholders
Illustration of a person presenting a bar chart to two seated stakeholders

Your strategy decides what surfaces

Klarivox identifies the specific pains that become relevant as you expand into new regions, move up-market to enterprise, and anything else you set your sights on.

  • Survives low data quality
  • Learns your product and product strategy
  • Shape the analysis with your feedback

No more digging through call recordings for insights

Klarivox proactively pushes the most relevant insights to you directly via Slack or Teams messages, so you stay up-to-the minute with what's happening in your market.

  • Tailor alerts to your area of product responsibility
  • Track product feedback, competitors, targeted pains, and more.
  • Get a digest of what's happening with your product on the commercial side of the business
A Klarivox Slack alert reading 'You were just compared to a competitor, live,' with the live call quote and a button to jump to that moment in the call.
A Klarivox pain card linked to its source transcript, showing the customer quote, the trigger behind it, and every account where the theme was mentioned.

Get the full context as product evidence

See the customer quotes informing your decisions in their full context: What's happening on the account, the triggers and consequences of the pain, and the complete transcript the quote comes from.

  • "Connects the dots" across conversations within each account
  • Editable taxonomy learns how your organization works
  • Trace every mention of the theme back to the call, email or ticket

See what's happening with your customers at a glance

Track key customers and prepare for customer calls quickly with overviews of what's happening in each of your accounts.

  • See account overviews from a product perspective
  • Track recent activity and relevant events
  • See the list of pains and issues on each account
A Klarivox account overview for Vertex Financial showing open pains ranked by mentions, plus its top feature request and most recent interaction.

Supercharge your LLM with Klarivox MCP

LLM alone With Klarivox MCP

Re-reads every transcript each time you ask a question. Token costs explode with regular use.

Klarivox analyses each call once. LLMs pull answers from Klarivox MCP, not from oceans of unstructured data

The more data you feed it, the more it hallucinates. Even a few dozen hours of calls can cause up to 49% of the findings to be outright fabrications1

Klarivox’s analysis is fully traceable. Every finding links directly back to the call it originated from, and every quote is verified against the transcript

Context windows max out at statistically insignificant volumes. Re-running the same analysis on a different sample of calls may return opposite conclusions

Klarivox has processed every call, so your LLM answers from the full picture. Conclusions rest on your whole dataset, not on whichever sample happened to fit in the context window

Only answers the questions you ask it. The quality of insight depends on the quality of questions people think to ask.

Klarivox proactively surfaces insights that matter. The questions no one thinks to ask become the most valuable output

Cannot report on trends as they evolve without repeatedly re-ingesting and re-calculating the same data

Klarivox tracks every call as it arrives, so your LLM can answer "what's new since last quarter?" without starting over.

Sensitive data in the call transcripts gets shared anywhere the analysis does. Customer calls containing passwords, credit cards, etc. all go right into the LLM.

Klarivox redacts sensitive data. Your team can access and share customer insights and transcripts freely

1 https://usewire.io/blog/long-context-tripled-hallucinations-172b-token-study/

Use Klarivox where you already work

Import Klarivox's data into your existing tools with MCP, CLI & API, and our standard integrations.

Auto-import evidence into your product management tool
Linear productboard Jira
+ more!
"Chat with your data" via our MCP server, in your LLM of choice
Claude Gemini ChatGPT
+ more!
Get real-time alerts via a Slack or Teams bot
Slack Microsoft Teams
Integrations

Connects everywhere your customers speak

Klarivox plugs into your existing stack in minutes.
No engineering required.

Salesforce
CRM
HubSpot
CRM
Gong
Call Recording
Chorus
Call Recording
Zendesk
Support
Intercom
Support
G2
Reviews
Jira
Roadmap

Ready to build with certainty?

Join product teams who have replaced guesswork with commercial clarity.

Try Klarivox

Why not just...

Why not just use Gong, Clari, or Chorus?

Sales intelligence tools are built to help reps close deals. They don't identify product pains, connect them to strategy, or proactively alert product teams to anything. Klarivox is built for product teams, not sales teams: it surfaces the pains and shows you what they're worth.

Why not just ask ChatGPT or Claude to find patterns in our calls?

LLMs can technically do this, but only for the sample you paste in, only when you already know the right question to ask, and with real hallucination risk at scale. Klarivox continuously analyzes your entire customer base, not a sample, and pushes you what it finds before you ask.

Does Klarivox replace user interviews?

No, it makes them sharper. Instead of guessing who to talk to, you start every interview already knowing which customers raised the pain, how often, and how much revenue it touches.

What does it cost to run at scale?

Flat, predictable pricing: not a per-query fee that climbs every time someone on your team asks a question.