From conversation to product decision.
A closer look at how Klarivox turns customer conversations into pains and requests you can act on, from first discovery to the moment you walk into a customer call.
Starts with the tools you already use.
Connect your CRM for deals and accounts, and your call recording tool for meeting transcripts. Klarivox links the two together so you can see exactly which pains move revenue.
- HubSpot or Salesforce, connected in a few clicks for deals and accounts
- Gong or Fathom for call recordings and transcripts
- New calls and deals sync automatically once you're connected
Every pain your customers raise, ranked.
Search, filter, and sort every pain Klarivox has found across your calls, tickets, and deals, each one sized by the revenue attributed and how many accounts raised it.
- Filter by stage, industry, country, and deal size to focus on the audience you care about
- Every pain sized by revenue attributed and accounts affected
- Click into any pain for the full story behind the number
What customers are asking for, and who's asking.
Customers usually describe the feature they want, not the problem underneath it. Klarivox tracks requests as their own list, matched to every account that asked, so you can tell a broad need from a one-off.
- Every request sized by the revenue and deals behind it
- Track status from requested through shipped
- See every account tied to a request before you scope the build
Go deep on the pain that matters.
Open any pain and get the full case for it: the accounts and deals it touches, and direct quotes from the people who raised it, so you can validate it before you build and know exactly who to call.
- Every account and deal linked to the pain, open, won, or lost
- Quotes with the person and company attached, no CS handoff required
- Ready-made lists for launch day: customers to expand, deals to win back, pipeline to accelerate
"A new engineer cannot get into half our systems until week two. We are paying senior people to sit and wait on a checklist."
Lena Fischer · Head of People Operations, Acme
"I re-key the same new starter into payroll, IT, and benefits by hand. Same person, four systems, every single time."
Nina Castro · People Operations Lead, Lumen Retail
Every account, sized by what they're asking for.
See your whole customer base at a glance: revenue, industry, and how many open pains and requests are sitting on each account.
- Sort by revenue, open pains, or requests to spot where attention is needed
- Filter by plan, industry, or headcount to focus on a segment
- Click into any account for the full picture
Hear it in their own words.
Every pain and request traces back to the exact moment it was said. Read the transcript, see what Klarivox picked out of it, and pull in context from every other call with that person.
- Every pain, request, and capability highlighted directly in the transcript
- Context pulled in from every other call with that person
- Go straight to the source instead of a secondhand summary
Store manager level. Hundred percent. They're the choke point. We have onboarding paperwork that gets done three weeks late, routinely.
It's too clicky. I'm on the floor, I can't sit at a back office PC. The system was designed for office workers, and they're not office workers.
Walk into every call already caught up.
Before a customer call, pull up the account: every open pain, every feature request, and the quotes behind each one.
- Every open pain and request tied to the account, with the quote behind it
- A full interaction history, so you know who said what and when
- Prep in minutes instead of digging back through call recordings
"Bonus season is a forty-tab spreadsheet emailed between MDs. One bad paste and someone's pay is wrong in front of the board."
Open pain: The annual comp cycle runs on a fragile spreadsheet
"The regulator can ask us to evidence that everyone in a controlled function is certified. Today that is a frantic week of pulling records."
Open pain: We cannot prove who is certified for which regulated role
See the tour with your own data.
Start a free trial. Connect your CRM and a conversation source, and Klarivox starts building your pain and request lists right away.